British Gas is a leading energy supplier in the UK with a legacy spanning over 200 years. As part of the Centrica Group, it provides energy solutions and home services tailored to individual and business needs. With a focus on sustainability and customer convenience, British Gas continues to be a trusted name for millions of customers across the country.
Contact informations
For inquiries about your account, billing, or energy supply, British Gas offers customer support through phone lines and digital channels.
- General Enquiries: 0330 100 0303
Hours: Mon-Fri: 8am-6pm, Sat: 9am-2pm - Breakdowns and Repairs: 0333 200 8899
Hours: 24/7 - One-Off Repairs: 0333 202 9799
Hours: Mon-Fri: 8am-8pm, Sat: 8am-6pm
Emergencies
If you’re facing an urgent situation like a gas leak or power outage, British Gas offers dedicated lines for immediate assistance.
- Meter Emergency: 0333 009 6135
- Gas Leak (Smell Gas): 0800 111 999
- Power Cuts: 105
These services are available 24/7 to address critical issues promptly.
Business Customers
Businesses can contact British Gas for tailored support, including assistance with complaints and account management.
- Complaints: 0330 818 6031
- Email: [email protected]
- Postal Address:
Business Customer Services
British Gas, Winnall Down, Alresford Road,
Winchester, SO21 1FP
Live Chat
For a quick and convenient way to get help, use the live chat service available on the British Gas website, during the following hours Mon-Fri: 8am-8pm and Sat: 9am-5pm. This option is ideal for resolving account-related queries and getting updates.
Mobile App
Manage your account anytime, anywhere with the British Gas Energy app. It offers features like energy usage tracking, bill payments, and service bookings.
Download the app
App Store
Google Play
Social media
British Gas engages with customers through popular social media platforms, offering updates and helpful tips. Follow them on Twitter, Facebook and YouTube.
Frequently Asked Questions
What number should I call for a gas leak emergency?
If you smell gas or suspect a leak, call the National Gas Emergency Service at 0800 111 999 immediately. This line is available 24/7.
How do I report a power cut or loss of electricity?
For power outages, you can contact 105, a free helpline for electricity-related emergencies.
Who do I call for a meter emergency?
For issues with your gas or electricity meter, call British Gas at 0333 009 6135.
What is the main contact number for general enquiries?
For general support, you can reach British Gas at 0330 100 0303, number available during the following hours Mon-Fri: 8am-6pm, Sat: 9am-2pm.
How do I book a one-off repair?
To arrange a repair, call 0333 202 9799, operating hours are Mon-Fri: 8am-8pm, Sat: 8am-6pm.
Is there a 24/7 helpline for breakdowns?
Yes, British Gas offers a 24/7 helpline for breakdowns. Call 0333 200 8899 anytime for assistance.
How can I file a complaint as a business customer?
Business customers can contact the complaints department by calling 0330 818 6031 or emailing [email protected]. You can also write to Business Customer Services, British Gas, Winnall Down, Alresford Road, Winchester, SO21 1FP.
British Gas is more than just an energy provider. With over 8 million customers and accolades like the Uswitch Best Overall Improvement Award 2024, the company consistently delivers reliable services. From their experienced engineers to their forward-thinking green initiatives, British Gas remains a trusted partner for your home and energy needs. To learn more or explore their services, visit the official website: British Gas.
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