EDF Energy is one of the UK’s largest energy providers, supplying over 3.7 million customers, including households, businesses, and public institutions such as the NHS and Royal Mail. EDF is also the UK’s largest producer of zero-carbon electricity, focusing on nuclear, wind, and solar power.
EDF is committed to reducing the country’s reliance on imported energy while providing cost-effective solutions for its customers. Through its innovative energy plans, smart technologies, and customer-centric services, EDF aims to make energy management easier and more sustainable.
Contact information
EDF Energy provides multiple ways for customers to get in touch for support, inquiries, or emergency assistance.
Customer support for homes
Customers looking for support with their home energy accounts can reach EDF Energy through multiple channels.
Phone: Speak to an energy specialist by calling 03330 069 950
WhatsApp: Send a message to 07480 589 950
Text Message: Send your query to 07480 589 950
E-mail: Contact [email protected]
Text Telephone (for hearing difficulties): 0800 096 2929
Opening Hours
Monday to Thursday: 8 AM – 6 PM
Friday: 8 AM – 4 PM
The busiest time is Monday, 9 AM – 12 PM, so calls may take longer during this period.
Customer support small businesses
EDF Energy provides tailored support for small business customers, ensuring efficient assistance for general queries and sales inquiries.
WhatsApp: Send a message to 07782 569 959
Text Message: Send your query to 07480 589 950
General Queries: Call 0330 912 9959 (Monday to Thursday 8 AM – 6 PM, Friday 8 AM – 4 PM)
Business Sales: Call 0333 188 6725 (Monday to Thursday 9 AM – 6 PM, Friday 9 AM – 5 PM)
E-mail: Contact [email protected]
Customer support for large businesses
EDF Energy provides specialized support for large business customers, covering general inquiries, invoices, payments, sales, and more.
General Queries & Invoice Support
E-mail: [email protected]
Phone: Call 0845 366 3664 (Monday to Thursday 8 AM – 5 PM, Friday 8 AM – 4 PM)
Payments
E-mail: I&[email protected]
Phone: Call 0845 302 7113 (option 2) (Monday to Thursday 8 AM – 5 PM, Friday 8 AM – 4 PM)
Sales
Phone: Call 0845 366 3664 (option 6) (Monday to Friday 8 AM – 5 PM)
Meter Operator Contracts
E-mail: [email protected]
Phone: Call 0845 300 8122 (Monday to Friday 9 AM – 5 PM)
Move Premises
Online Form: Fill out the form here
E-mail: [email protected]
Phone: Call 0845 366 3664 (option 2) (Monday to Thursday 8 AM – 5 PM, Friday 8 AM – 4 PM)
Set Up a New Supply
Online Application: Request a new electricity connection
E-mail: [email protected]
Phone: Call 0845 366 3664 (option 1) (Monday to Thursday 8 AM – 5 PM, Friday 8 AM – 4 PM)
Remove Meter or Disconnect Supply
Online Request: Apply for a disconnection
E-mail: [email protected]
Phone: Call 0845 366 3664 (option 1) (Monday to Thursday 8 AM – 5 PM, Friday 8 AM – 4 PM)
Third-Party Intermediary (TPI) Queries
For commission payment inquiries related to third-party intermediaries, you can contact EDF Energy via email I&[email protected].
Emergency contacts
In case of an emergency, EDF Energy provides dedicated helplines to ensure quick assistance. These services are available free of charge, ensuring fast response times to keep you safe and informed.
Gas Emergency Helpline: 0800 111 999
Power cut immediate support: 105 (Great Britain) or 03457 643643 (Northern Ireland)
Complaints
EDF Energy is committed to providing excellent customer service, but if you have a complaint, they offer dedicated support to resolve any issues efficiently.
Call: 0333 006 9950 (Monday to Thursday: 8 AM – 6 PM; Friday: 8 AM – 4 PM)
E-mail: [email protected].
EDF Energy Mobile App
The EDF Energy mobile app simplifies energy management, offering a seamless experience for customers on both iOS and Android. With this app, users can easily make payments, check account balances, and track their energy usage with personalized insights. Submitting meter readings is quick and convenient, while instant support is available via SMS or WhatsApp.
For added security, fingerprint login ensures a fast and secure access method. Pay As You Go (PAYG) customers benefit from real-time balance tracking, low-balance alerts, and the option for automatic top-ups, making energy management even more effortless. The app is available for download on both the App Store and Google Play.
Social Media
EDF Energy actively engages with customers through its social media platforms, providing updates on new services, sustainability initiatives, and energy-saving advice. By following their channels, customers can stay informed about the latest developments and receive valuable insights on managing their energy usage efficiently. Their presence extends across Facebook, X(Twitter), LinkedIn, YouTube, and Instagram, offering multiple ways to connect and interact with the brand.
Frequently Asked Questions (FAQ)
How can I contact EDF Energy for general inquiries?
You can speak to an EDF Energy specialist by calling 03330 069 950. For customers with hearing difficulties, a text telephone service is available at 0800 096 2929.
Is there a WhatsApp number to contact EDF Energy?
Yes, you can send a WhatsApp message to 07480 589 950 for quick assistance.
Can I contact EDF Energy via email?
Yes, you can email [email protected]. Make sure to include your EDF account number for faster assistance.
What should I do if I have forgotten my EDF Energy account email?
You can text 07480 589 950 with your EDF account number, and the support team will help you recover your email.
Who do I call in case of a gas emergency?
For gas emergencies, call the 24-hour Gas Emergency Helpline at 0800 111 999. This service is free and available nationwide.
What number should I dial for a power cut?
If you experience a power cut, dial 105 in Great Britain or 03457 643643 in Northern Ireland for assistance.
How do I file a complaint with EDF Energy?
If you need to make a complaint, you can call 0333 006 9950 (Monday to Thursday: 8 AM – 6 PM, Friday: 8 AM – 4 PM) or email [email protected].
Is there a dedicated contact for Pay As You Go (PAYG) customers?
PAYG customers can manage their accounts through the EDF Energy mobile app or contact support via 07480 589 950 for balance inquiries and top-up assistance.
Can I get customer support through SMS?
Yes, you can text your query to 07480 589 950, and an EDF representative will assist you.
Where can I find EDF Energy on social media?
EDF Energy is active on various social media platforms. You can follow them on Facebook, X (formerly Twitter), LinkedIn, YouTube, and Instagram for updates and customer support.
EDF Energy plays a significant role in the UK’s energy sector, providing reliable services, innovative solutions, and a commitment to sustainability. With a focus on zero-carbon electricity, smart energy management, and customer support, the company continues to evolve to meet changing energy needs. Through its mobile app, digital tools, and tailored energy plans, EDF makes it easier for customers to monitor consumption and optimize costs. Its investment in renewable energy and smart technologies aligns with the UK’s transition toward a greener future. Whether for homes or businesses, EDF Energy remains a key provider, ensuring accessible and efficient energy solutions.
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