Scottish Power is one of the UK’s major energy providers, delivering electricity and gas services to households and businesses. As part of the Iberdrola Group, Scottish Power focuses on renewable energy, smart solutions, and customer-friendly services. Whether you need an energy plan, smart meters, solar installations, or boiler maintenance, Scottish Power offers various solutions to manage your energy needs efficiently. The company also provides multiple ways to contact customer support, digital tools for tracking energy usage, and comprehensive assistance for emergencies and complaints.
Contact information
Scottish Power offers several ways to get in touch, ensuring accessible and efficient support for customers with inquiries, service issues, or emergencies.
Phone
For direct assistance, you can contact Scottish Power by phone during working hours.
General Customer Service: 0345 270 0700 (Monday to Friday, 9 AM – 5 PM)
Bereavement Support: 0800 074 1986 (Monday to Friday, 9 AM – 5 PM)
Boiler Care customers
Boiler Maintenance & Support: 0800 111 4686 (Available 24/7)
Boiler Insurance Support: 0800 027 7788
Live Chat
Scottish Power provides a live chat service for instant assistance from Monday to Sunday, 7 AM to 11 PM. Outside these hours, an automated chatbot is available for general queries.
For written inquiries, customers can contact Scottish Power via e-mail.
General Inquiries: [email protected]
Data Protection Issues: [email protected]
Personal Information Corrections: [email protected] (Subject: “Right to Rectification – Your Name, Your Account Number”)
Postal address
Customers who prefer to send written correspondence can mail their inquiries to Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD, Scotland.
Emergency and complaints
Emergency
Scottish Power provides dedicated support for emergencies related to electricity and gas supply, ensuring quick response and safety measures for customers. In case of a power outage, damaged power lines, or electrical hazards, immediate assistance is available through the 24/7 emergency helpline. For gas-related issues, such as leaks or unusual smells, a specialized emergency team is on hand to provide guidance and resolve the situation swiftly. Customers experiencing meter faults or Pay-As-You-Go supply disruptions can also reach out for urgent support. Prompt action and clear communication channels help ensure a safe and reliable energy service.
Electricity Emergencies: Call 105 (Available 24/7)
Gas Leaks or Gas Smell: Call 0800 111 999 (Available 24/7)
Power Line Damage Reports: Call 105
Meter Faults: Call 0345 270 0700
For Pay-As-You-Go customers experiencing an outage call 0345 058 0005 (Monday to Friday, 5 PM – 8 PM; Saturday, 9 AM – 4 PM).
Complaints
Scottish Power is committed to resolving customer concerns efficiently through multiple support channels. Whether the issue relates to billing, energy supply, boiler care, or general service dissatisfaction, customers can submit complaints via phone, email, live chat, or postal mail. A dedicated team aims to address and resolve issues as quickly as possible, with the option to escalate cases if needed. For unresolved matters, independent advice is available through consumer protection organizations. Scottish Power prioritizes transparency and customer satisfaction, ensuring that every complaint is handled professionally and fairly.
Phone
0345 270 0700 (Monday to Friday, 9 AM – 5 PM)
E-mail
[email protected]
Live chat, available from 7 AM to 11 PM.
Postal address
Scottish Power Customer Services
320 St Vincent Street, Glasgow, G2 5AD
Boiler Care Complaints
Call 0800 001 5214 (Monday to Friday, 8 AM – 8 PM, Saturday, 8 AM – 5 PM).
Energy Ombudsman
Phone: 0330 440 1624
Post: PO Box 966, Warrington, WA4 9DF
If your complaint remains unresolved, you can escalate it to the Director Support Team using the complaints form.
Other ways to contact Scottish Power
Scottish Power offers additional digital channels for customer support, including a mobile app and social media platforms.
Mobile App
The Scottish Power mobile app offers a convenient solution for customers to manage their energy accounts, monitor consumption, and access customer support. With real-time energy tracking, users can stay informed about their usage patterns. The app also allows for quick and simple meter reading submissions, ensuring accurate billing. Payment management is streamlined through the Direct Debit feature, making it easy to stay on top of monthly expenses. Additionally, customers can connect with support via live chat directly through the app for quick assistance.
The app is available for download on iOS (App Store) and Android (Google Play).
Social media presence
Scottish Power maintains an active presence on social media, offering customer support, sharing energy-saving tips, and providing the latest updates on its services. Customers can connect with the company on Facebook to stay informed and engage with helpful content. On X (Twitter), they can receive real-time updates and support from dedicated representatives. For informative videos and insights into energy solutions, Scottish Power’s YouTube channel provides valuable resources.
Frequently asked questions
What is the main customer service phone number for Scottish Power ?
Scottish Power customers can contact the main customer service helpline at 0345 270 0700, available Monday to Friday from 9 AM to 5 PM.
How can I report an electricity emergency?
For electricity emergencies, such as power outages or damaged power lines, you should call 105, which is available 24/7.
Who should I contact if I suspect a gas leak?
If you smell gas or suspect a gas leak, call the National Gas Emergency number at 0800 111 999 immediately. This service operates 24/7 for emergencies.
Is there a dedicated phone number for bereavement support?
Yes, Scottish Power offers bereavement support at 0800 074 1986, available Monday to Friday from 9 AM to 5 PM.
How can I contact Scottish Power regarding boiler maintenance or insurance?
For Boiler Maintenance & Support, call 0800 111 4686 (available 24/7). If you have Boiler Insurance, contact 0800 027 7788 for assistance.
Can I speak to someone outside regular business hours?
Scottish Power’s live chat is available Monday to Sunday from 7 AM to 11 PM, which allows you to get assistance outside of regular phone support hours. You can access it here.
What should I do if my Pay-As-You-Go energy supply stops working?
If you are a Pay-As-You-Go customer and experience an outage outside of regular hours, call 0345 058 0005 (Monday to Friday from 5 PM to 8 PM, and Saturday from 9 AM to 4 PM).
How can I submit a complaint to Scottish Power ?
Complaints can be submitted via phone at 0345 270 0700 (Monday to Friday, 9 AM – 5 PM), by e-mail at [email protected], or by post to Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD.
Is there a way to contact Scottish Power through social media?
Yes, Scottish Power provides customer support through social media channels. You can reach them on Facebook, X (formerly Twitter), and YouTube for updates and assistance.
Can I use the Scottish Power mobile app to contact customer service?
Yes, the Scottish Power app allows users to manage their accounts, submit meter readings, track energy usage, and connect with customer support via live chat. The app is available for iOS and Android.
Scottish Power is a well-established energy provider offering comprehensive services across the UK. With a strong focus on renewable energy and smart energy solutions, the company provides a range of tariffs, home services, and efficiency tools to meet customers’ needs. Support is available through multiple channels, including phone, email, live chat, and social media, ensuring customers receive prompt assistance when required. Whether you need help with billing, meter readings, or emergency services, Scottish Power offers reliable and accessible solutions to enhance your energy experience.
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